It's one of the great things about two-way radios: You push the button and talk to a user group—no busy signals, no voicemail, no wondering if you were heard. Now that same utility has come to
BearCom's website with a new live chat feature that offers visitors another convenient way to get answers about radios and other wireless communications solutions.
Push-to-Talk and BearCom
We've all been seeing consumers seek out products and services online in rapidly growing numbers. For those who know what they're looking for, online shopping is fast and easy. But for customers with questions, shopping online can mean making a phone call or sending an e-mail and waiting for a response. While BearCom always responds quickly to those queries, some customers want another, even faster way.
That's where live chat comes in.
Now, when customers go to designated pages on BearCom.com in the two-way radio
sales and
rental sections, they can click on the chat button for quick answers to their questions. Of course, site visitors still have the option to call or send a question by e-mail.
Making live chat happen has been the responsibility of BearCom's Marketing Technology Manager, Ron Goldberg, who said, "We have some customers who are very technologically inclined, and we're glad to offer them this additional way to get in touch with us. At the same time, we know there are people who would rather communicate in other ways. That's why we offer choices. We want to make our customers' experience the best it can be."
The new chat service went live this week, and a number of visitors to the BearCom.com site have already taken advantage of it. So check it out. And let us know what you think!
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