-
July 07, 2015Companies and organizations that use high-tech, digital two-way radio (walkie-talkie) networks can’t afford to let communications equipment failures threaten their mission goals. That’s why BearCom is launching a new Network Operations Center (NOC), which scans enterprise two-way radio infrastructure for any hints of potential malfunctions.
-
December 16, 2014Business radio customers across the Rocky Mountain region are about to have more options to choose from thanks to BearCom’s recent acquisition of Frontier Radio Communications, which is based in Denver and Colorado Springs. Frontier Radio has been in business since 1988, serving thousands of two-way radio customersin industry, manufacturing, hospitality, education, hospitals and public safety. Key clients include major ski resorts, the El Paso County Sheriff's Office and the city of Aurora, the Denver Post reported. The acquisition, announced December 1st, helps broaden the scope of services available to customers in the Front Range and the wider Rocky Mountain region. Principally, BearCom’s radio rental program, which is the largest in the country, will become available to current and future clients in business,
-
September 17, 2014There are no loopholes in Murphy’s Law when it comes to two-way radio networks. A construction worker drops a handheld radio, then kicks it down two flights of stairs. Lightning strikes a radio antenna tower and turns a base station into a brick. Just about anything bad that can happen to your radio gear will happen no matter how careful you are. That’s why BearCom has one of the most extensive repair and field-service programs in the United States. Here’s a look at how we keep our customers’ radio networks running at full power: The BearCom Repair Depot We repair roughly
-
September 10, 2014Once you’ve invested in a two-way radio network for your business, you need a way to contain the costs that accompany an equipment purchase. Paying for parts and hiring technicians to repair radios, repeaters and base stations might not be a big deal if your business owns a small network that is not operations-critical to your business. But the larger your radio fleet is — and the more deeply it is integrated into your business — the greater the likelihood that an equipment failure will stick you with costly breakdowns that can threaten your company. As the largest dealer of two-way radio equipment in the United States, BearCom has extensive experience with a vast array of radio network configurations. That experience helped us develop a three-tiered system of Service Level Agreements to cover the needs of a broad range of businesses. We can help you decide whether your company needs a basic Bronze
-
September 03, 2014The bigger a two-way radio network gets, the harder it becomes to keep everything up and running at peak efficiency. A sophisticated two-way radio network contains a web of radios, repeaters and transmitters that might connect hundreds of two-way radios. As more radio owners switch to digital transmissions, they are adding their radio networks to their Internet protocol, or IP, networks. That, in turn, integrates their digital transmissions into their wider IT infrastructure. As a leading provider of two-way radio networks, BearCom has developed extensive expertise in troubleshooting problems in radio transmissions. All that comes into play with BearCom’s managed services, which allow us to monitor a customer’s network in real time and get problems solved much more quickly because a technician can fix the problem remotely rather than travel to the customer’s site.
-
August 26, 2014BearCom’s preventive maintenance plans are designed to reduce the likelihood of your two-way radio network failing when you need it most. These plans have four key benefits
- Keeping equipment in top condition
- Extending service life and saving money
- Ensuring your fleet is operating within manufacturer specs and remaining compliant with FCC regulations
- Reducing uncertainty and removing the guesswork
-
August 19, 2014There’s a force in the universe that we do not truly understand which seems to cause manufactured goods to malfunction at the most inconvenient time after the manufacturer’s warranty expires. That’s why BearCom offers warranties for up to three years beyond the factory warranties. Respected two-way radio manufacturers will pay the cost of repairing defects that crept in on the assembly line, within limits. And no matter how hard these companies try to minimize defects (trust us, they try very hard), some radios malfunction after the warranty period ends. Why should you invest in an extended warranty for your two-way radios? If your company’s radios reside in the “handy to have around” category, you might be able to sneak by without an extended
-
August 12, 2014Acquiring a sophisticated communications network is not like buying a radio at your local big-box retailer. It requires patience, preparation and perseverance on your end and exacting attention to detail on ours to make sure you get the best return on your two-way radio investment. Your network will have multiple components — radios, repeaters, cabling, headsets, antennas — that have to be special-ordered from multiple manufacturers, tested on our site, installed on your site and adjusted to iron out any unanticipated wrinkles. That process typically takes six to eight weeks. Here’s a look at each key step in the installation and deployment phase. Phase one: ordering the equipment With your order in hand, BearCom will work with our manufacturing partners and their engineering teams
-
August 05, 2014It’s one thing to see the folks at your favorite fast-casual restaurant using radios to speed orders from the kitchen to your table. You realize, “yeah, that’s exactly why we need radios for our staff.” It’s quite another to confront the logistics of installing a two-way radio network in your workplace. All of asudden you have to worry about:
-
March 04, 2014I’m just back from Alaska, where Motorola Solutions has boosted both customer satisfaction and staff productivity at the state’s largest ski resort with the installation of true high-speed, wall-to-wall Wi-Fi coverage in every guest room with plenty of bandwidth to ensure superior wireless performance, regardless of how many devices may be in use. “Most hotels and resorts offer free high-speed wireless service but aren’t always able to deliver on their ‘high-speed’ promise,” reads a story on the Wi-Fi project by TodayWirelessWorld.com. “Hotels and resorts can shake the stigma of sluggish WLAN signal strength when they stop trying to make a consumer-grade wireless router pull the weight. Instead, when a proven communications company can work directly with the establishment to find a solution, guests can enjoy