Frequently Asked Questions

Headquartered in the Dallas, Texas area, with 29 branches across the United States, BearCom is America’s only nationwide wireless equipment dealer and integrator. We are well equipped to handle all of your wireless communications requirements, including sales, rentals, and service.

BearCom is privately held.

BearCom is headquartered in the Dallas, Texas area with 29 branches located across the nation. We also have several affiliated offices located in Europe and Australia.

BearCom does not coordinate with the FCC, but rather processes applications. Coordinators are selected by the FCC to do the spectrum search; however, we accept applications from customers for VHF and UHF frequencies from 150-174 and 450-470 MHz. We verify all information for accuracy, collect payment, and then submit the application to the coordinators on behalf of the customer for spectrum search. If the coordinator deems that all information is correct, the application is then submitted to the FCC for final approval.

BearCom’s corporate customer service is available nationwide from 7:30 a.m. to 6:30 p.m. CT, Monday thru Friday.

BearCom prides itself in buying product from quality manufacturers. Because of BearCom’s reputation and size, we are frequently asked to be part of our suppliers’ focus groups to address product issues. We conduct QBRs (Quarterly Business Reviews) with our major suppliers. Within BearCom, we have numerous quality measurements, including inventory, picking, programming, and shipping accuracy. We track order quality and seek customer input through our BCI (BearCom Customer Index) process.

BearCom has 19 full-service branches offering radio repair, field service, and installation. Of those service locations, 18 operate under the Motorola Authorized Service Shop logos. Included in this list of service shops is the largest independent repair facility in the nation, located at our headquarters in Dallas, We offer free FedEx shipping on all repaired products, and we average a 72-hour turnaround on most repairs.

BearCom operates and maintains a fully functional, dynamic, database-driven Web site with an e-catalog and shopping cart system.

BearCom designs customized extranets and portals for our customers, complete with e-catalogs and full shopping cart functionality.

All Web site and portal shopping is secured via SSL (Secure Sockets Layering). BearCom also prevents the transmission of sensitive information sent via e-mail by incorporating a back-end database that collects and disseminates this information internally and privately.

BearCom maintains sufficient inventory through utilizing J.D. Edwards’ methodology for ordering. Backorder reports are run daily. We also have an inventory control system in place to track order date, status, delivery date, destination facility, staging status, and testing status. BearCom is able to supply inventory control reports to any customer upon request, and if needed, we can provide warehouse space for the delivery and storage of all equipment.

For more than three years, BearCom has maintained an approximate 90% fill rate on in-stock inventory plans.

Real time access to inventory is available 24/7 through J.D. Edwards.

BearCom keeps roughly 1,500 SKUs in stock at all times. BearCom’s ERP system does a complete credit check and inventory on-hand check for every order every 15 minutes. Orders are printed every 30 minutes between the hours of 8:00 a.m. and 6:00 p.m. CT, Monday through Friday. As a result, in-stock product can ship same day in many cases and within 24 hours in almost all other cases.

If the product is in stock, the customer’s order is coded as an “expedite,” and the product is physically placed into a red tote for visual recognition through the fulfillment process. If the product is not in stock, BearCom can arrange for direct, expedited shipping from the manufacturer.

BearCom offers both next-day delivery and 48-hour turnaround times. BearCom has a dedicated staff of radio programmers and system assemblers to ensure orders are fulfilled expeditiously.

BearCom’s return percentage is 1.5% of orders. We have an inside sales team that sells product through a catalog. Most returns are a result of the catalog customers not ordering the correct product or customers who are not satisfied with what they ordered. Defective products make up a very small percentage of returns.

BearCom honors the manufacturers’ warranties on all defective and damaged products. The customer contacts a BearCom representative to get a return authorization on the defective product, and the BearCom representative will complete a replacement order for new product.