Are you looking to help improve safety at your mountain resort? If so, Artificial Intelligence (AI) video technology can help your personnel and your guests. A collection of techniques that can mirror aspects of human intelligence, AI video technology uses image recognition, live-video surveillance, pattern recognition, complex problem solving, and more.

For over 40 years, BearCom has been an industry leader in providing customers with exceptionally customized systems to fit their unique and complex needs. Our team is here to help you use AI video technology—the future of safety in the mountain resort industry—to the advantage of your resort employees, staff, visitors, and guests.

Automated Incident Logs Reduce Lift Downtime

At many mountain resorts today, when lift operators stop the lift, they must log the incident by hand before starting the lift again. This dramatically increases downtime, strands skiers and snowboarders on lifts, and can have an adverse impact on resort profitability.

AI technology can help to remedy this by creating an exact-timestamped automated log of downtime, thus freeing up operators and staff for guest interaction and other duties.

Live-Video Surveillance Improves Situational Awareness of Mountain Resort Staff

AI video technology with live-video surveillance capability can also improve the situational awareness and safety of lift operators and first responders. By observing passengers as they load and unload, the system can detect erratic or unexpected behaviors and alert personnel, helping to mitigate potential issues before escalation. In turn, this improves lift operations and helps to alleviate risks, such as those caused by:

  • Inattentive lift operators
  • Guests falling out of moving lifts
  • Guests becoming injured as a result of improper loading or unloading

With an extra layer of support provided by AI technology, mountain resort staff may be able to improve response time, intervene sooner, and increase their response time in an emergency. With this continual monitoring in progress, these AI systems can go a step further by slowing down or stopping a lift automatically to protect guests.

Real-Time Adjustments Enable Better Management of Lines & Wait Times

In addition to improving the guest experience, AI video technology can inform mountain resort personnel about what trails and areas are overcrowded. This enables resort personnel and Ski Patrol team members to make informed staffing decisions, such as where to position Ski Patrol in anticipation of an emergency response.

Data Collection & Real-Time Mountain Conditions Provide a Better Guest Experience

AI video technology enables ski resorts to use the data they collect to help improve the guest experience, in turn attracting and retaining more customers. By sorting through guest data, such as demographic information and typical wants and needs at the mountain resort, businesses can deliver a more personalized experience that guests will long to return to again and again.

One way to enhance convenience for your guests is by using AI video technology to provide real-time, 24-hour on-demand information for popular guest inquiries, such as:

  • Snowfall and current conditions
  • Availability and timelines of shuttles and transportation
  • Current weather
  • Open and closed trails

By sharing trail and gondola information with guests, you can help both beginner and expert riders choose the best area for their unique wants and needs. This will make it easier for them to avoid crowded areas with long lines for the lifts.

Step Into the Future of Safety at Mountain Resorts with AI Video Technology

Are you looking for end-to-end voice, video, and data solutions for your mountain resort? If so, our team here at BearCom can help you choose the right AI video technology for your business to help enhance safety, improve the guest experience, and much more. Contact us to learn more today!