Motorola Solutions Essential Services Package for MOTOTRBO Radios and Infrastructure

On July 16, 2018, Motorola Solutions enhanced the MOTOTRBO radio and infrastructure platform with new, built-in, multi-year service packages. These services include access to software updates, premium software features and extended hardware repair services.

What Is Essential Services?

Essential Services is Motorola Solutions new, simplified service offering for MOTOTRBO devices and infrastructure. There are three parts of the Essential Services offer:

Software Subscription Agreement. Provides MOTOTRBO users with the latest and greatest features, system improvements, and – perhaps most importantly – security vulnerability patches.

Premium Software Features Package. Include many of Motorola’s most powerful and helpful features for devices and infrastructure such as Man-Down, Enhanced Noise Cancellation, and Text-to-Speech.

Hardware Repair Agreement. Extends the standard two-year warranty repair service for an additional three years, resulting in five years total hardware repair on both devices and infrastructure.

The Essential Services package is the fastest and easiest way to ensure that MOTOTRBO users get added peace of mind that they are fully covered for both hardware and software, and that software remains up-to-date.

Premium Features previously sold ala carte are now included in the Essential Services money-saving bundle:

All users benefit from the rich software features that make MOTOTRBO the best two-way radios available. Software makes the difference to keep performance, functionality, safety, and security at peak operating levels.

Premium Features previously sold ala carte, which are now included as a money-saving bundle include:

SAFETY/SECURITY AUDIO EFFICIENCY/PRODUCTIVITY CONNECTIVITY SYSTEMS
Enhanced Privacy SINC+Noise Cancellation Text to Speech Bluetooth Audio

 

Digital Voting*
Transmit Interrupt Mute Mode Multi-Button PTT Bluetooth Data Dynamic Mixed Mode*

 

Man Down Rx Audio Leveling

 

Enhanced GPS*

 

IP Repeater Programming*
Transmit Inhibit
Indoor Location

*Infrastructure only

For New MOTOTRBO Customers

Two-Way Radio Essential Software and Software/Repair Services Overview

  SOFTWARE SOFTWARE/REPAIR
Premium Software Features 5 years 5 years
Software Maintenance & Updates 5 years (warranty +3 years) 5 years (warranty +3 years)
Hardware Repair 2 years (warranty) 5 years (warranty +3 years)
Priority Repair No 5 years

Note: Some devices may have a warranty period different than 2 years: refer to the warranty policy.

New MOTOTRBO Customers

Infrastructure Essential Software and Software/Repair Services Overview

  SOFTWARE/REPAIR
Premium Software Features 5 years
Software Maintenance & Updates 5 years (warranty +3 years)
Hardware Repair 5 years (warranty +3 years)
Priority Repair 5 years

Note: Connect Plus Controllers, Gateways, and System Licenses are not eligible

For Existing MOTOTRBO Customers (Install Base)

If you already have a fleet of MOTOTRBO two-way radio equipment, for a limited time, you can take advantage and sign up for the Extended Services software package.

  TWO-WAY RADIOS INFRASTRUCTURE
Premium Software Features 3 years 3 years
Software Maintenance & Updates 3 years 3 years

Note: Connect Plus Controllers, Gateways, and System Licenses are not eligible 

MOTOTRBO Products Included

XPR 7000 Series, XPR 5000 Series, SL 7500 Series, XPR 3000 Series, XPR 2500 Series, SL 3500 Series.

Motorola Solutions Summary of MOTOTRBO Essential Services

BearCom Summary of Essential Services

For additional details please contact your BearCom representative or find your nearest BearCom Branch Office

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