Once you’ve invested in a two-way radio network for your business, you need a way to contain the costs that accompany an equipment purchase. Paying for parts and hiring technicians to repair radios, repeaters and base stations might not be a big deal if your business owns a small network that is not operations-critical to your business. But the larger your radio fleet is — and the more deeply it is integrated into your business — the greater the likelihood that an equipment failure will stick you with costly breakdowns that can threaten your company.
As the largest dealer of two-way radio equipment in the United States, BearCom has extensive experience with a vast array of radio network configurations. That experience helped us develop a three-tiered system of Service Level Agreements to cover the needs of a broad range of businesses.
We can help you decide whether your company needs a basic Bronze plan, a midrange Silver plan or a full-coverage Gold plan.
Here’s a look at the features of each plan:
The Bronze plan provides:
- Monday through Friday support with on-demand pickup of mobile and portable radio products
- On-site troubleshooting and repair of infrastructure-related communications equipment
- Quarterly preventative maintenance schedule
- Monday through Sunday support with weekly scheduled pickup and delivery of mobile and portable radio products
- On-site troubleshooting and repair of infrastructure-related communications equipment
- Quarterly preventative maintenance schedule
- Monday through Sunday, 24-hour support with weekly scheduled half-day on-site technician providing real-time repair on minor accessory repairs
- On-demand and on-site troubleshooting and repair of infrastructure-related communications equipment
- Quarterly preventative maintenance schedule
- Board-level failures picked up and delivered to the closest BearCom branch
- Catastrophic failures that detrimentally impede operations or jeopardize safety of personnel
- Failures that degrade business operations but do not impact safety of personnel
- Degraded communications that do not significantly impact business operations or safety of personnel