The big news from BearCom this month is our designation by Motorola Solutions as a Motorola Service Elite Specialist. This is a reflection of our ability to sell, design, deploy, support, and service the highest tiers of Motorola products and solutions as a direct representative.
“Even though we sell only the highest-quality wireless communications equipment, we recognize that it sometimes needs service and repair,” Jerry Denham, BearCom’s President & CEO, said in announcing the designation. “Our Technical Services Group is staffed by more than 100 experienced, factory-trained technicians. It’s their experience and expertise that are being recognized by BearCom’s designation as a Motorola Service Elite Specialist.”
The designation, which is for the calendar year, will be used when BearCom acts as a Motorola subcontractor performing maintenance, installation, and warranty services for certain Motorola two-way radios, consoles, and subscriber units.
In the news release, BearCom’s Director of Technical Services, Ian Torok, said, “To be designated a Motorola Service Elite Specialist, an organization must meet numerous requirements, including accreditation as a Certified Service Center by an industry recognized institution, as well as compliance with Motorola’s environmental health and safety policy. Also, a minimum number of a service partner’s technicians must attain certification and meet the training requirements necessary to perform certain services on new and existing Motorola radio systems and subscribers.”
BearCom branches nationwide have repair capabilities. Eight have authorization to act as Motorola’s direct servicing entity in their markets: Portland, Oregon; Costa Mesa, California; Las Vegas, Nevada; Dallas, Texas; Houston, Texas; Detroit, Michigan; Columbus, Ohio; and Chantilly, Virginia.
In addition to two-way radio repair and troubleshooting, the BearCom Technical Services Group offers extended warranties, service agreements, preventive maintenance plans, equipment installation and project management, turnkey system development and installation, radio site maintenance, and field service.
Denham said in his announcement, “We at BearCom are very pleased by this designation as a Motorola Service Elite Specialist and will strive to retain it by meeting the high standards everyone in our industry has come to expect from Motorola.”